Stop and think about how your business works. Your procedures manual should be the authority but is it a high level series of statements referencing scores of documents and spreadsheets?
Could you draw the end-to-end flow-chart for all the work in progress around you? How do requests arrive and get analysed and turned into actions for the various departments?
Every hour there are thousands of small decisions, tasks, deadlines, approvals flowing through operations, finance, compliance. Over years this is corralled with checklists, authorisations, boxes to cross or initial and is now baked into your procedures manual. It is made visible in the forms and spreadsheets and emails that swirl through the office.
The challenge – how do you improve, optimise, scale up these processes? No-one wants to change what is working!
But there is a cost of doing nothing. Your competitors appear to move quickly; taking advantage of a clean slate or big shake-up to break things and re-build them. Meanwhile you accrue “technical debt” and add another checkbox on “Form 15A” and hope staff don’t use the older version they saved on their desktop.
We have experience of introducing modern processes, forms and workflow and addressing the operational issues of these changes. We understand the issues and build stakeholder engagement when introducing technology.
These are just some examples of regular processes involving gathering documentation, getting signatures and recording decisions. Often done today with re-keying of data in spreadsheets or on printed forms and checkboxes to confirm things have been approved but no robust document control or audit. The evidence is often stored in one or multiple locations and often with poor security. Forms can be tampered with, accidentally moved or differ from items left behind in emails.
These are also examples of repeatable, high volume and high touch processes that our clients typically want moved into an electronic workflow system. Our experienced team have worked in-house and understand the challenge of moving to a new way of doing things. But we also have seen successful adoption and the benefits delivered.
We work with configurable industry-leading software such as Laserfiche to reduce your supplier risk.
We encourage our clients to take on design roles to “co-create” the solution with us rather than deliver “a black box”. They are involved all the way.
We develop solutions with an iterative approach – refining the solutions with the feedback we get on-site.
We work long-term with clients but we also encourage Knowledge Transfer and building the understanding and capability in-house. Your “process champions” will emerge from all areas of the business!
Laserfiche is the leading global provider of intelligent document management and business process automation. The Laserfiche platform enables organisations in more than 80 countries to transform into digital businesses, irrespective of size or sector. Customers in every industry use Laserfiche to boost productivity, scale their business and improve customer experience.
Laserfiche was created to help organisations process information in an efficient and streamlined manner. But how does it work exactly? As a cloud-based, or self-hosted, document management tool, Laserfiche delivers the right content to the right person through an optimised decision-making process.
So, what makes Laserfiche unique from the other enterprise content management (ECM) systems on the market? It is designed to adapt perfectly to the individual needs of an organisation. This means you and your team will be able to configure Laserfiche easily to meet your goals without the assistance of an IT department.
If you are interested in implementing Laserfiche into your business, Delimited can help with the following: